Time wasting and rude
<p>I was asked to go draw money for my mother in-law, When I got to the bank ALL the ATM's were out of order so I went into the bank where I stood in front of the teller line for over 30 min while people were being helped on the sides, then when I finally got to a teller (Karabo) I was rudely told I can’t make any withdrawals as I am not the account holder, I then asked for the manager ( Asanda) but by the time she arrived I could not wait any longer, either there is a flaw in your security cause I could easily have gone to any ATM and emptied the account if I was a ***** instead of walking into the ban****! or the teller just refused to assist, Either way i would never recommend any one banks with FNB as the service is utter …..........</p>
Good Day Mr Allan,
Thank you for taking my call earlier kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mr Allan,
Thank you for taking my call earlier kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
