1 reviews | Active since Sept 2016

29 Sept 2016, 11:01

Time wasting and rude

<p>I was asked to go draw money for my mother in-law, When I got to the bank ALL the ATM's were out of order so I went into the bank where I stood in front of the teller line for over 30 min while people were being helped on the sides, then when I finally got to a teller (Karabo) I was rudely told I can’t make any withdrawals as I am not the account holder, I then asked for the manager ( Asanda) but by the time she arrived I could not wait any longer, either there is a flaw in your security cause I could easily have gone to any ATM and emptied the account if I was a ***** instead of walking into the ban****! or the teller just refused to assist, Either way i would never recommend any one banks with FNB as the service is utter …..........</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Sept 2016, 11:57
Official

Good Day Mr Allan,

Thank you for taking my call earlier kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)