BP
Beresford P
1 reviews | Active since Apr 2015
20 Apr 2015, 11:20
Time wasting
Clients wait until their ticket number is screened. Its a time wasting exercise and frustrating to see personnel taking breaks, notwithstanding the fact that a client or two could have been assisted expeditiously! Is it so pressing that a break cannot be rescheduled?? This is not the first time that I have such an experience!
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Replies (1)
FNB (First National Bank)'s replyOfficial
20 Apr 2015, 13:21Hello bgpearce,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 669652.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 669652.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply20 Apr 2015, 13:21
Official
Hello bgpearce,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 669652.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 669652.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)