TIME WASTED BY FNB EMPLOYEE LIES: WOODMEAD

Summarise the following into 500 characters: I am reaching out to express my significant disappointment concerning a recent incident that happened ( minutes ago as I type this; at the FNB Woodmead branch. On Friday (yesterday), I received a message instructing me to collect my business card due to an earlier report of *****, resulting in its closure. Understanding the urgency, I promptly contacted the branch before setting out, emphasizing the possibility of being a minute or two late and the importance of collecting the card.

To my dismay, despite arriving at 12:59 PM, I found the branch already closed at 1:05 PM. Ms. Mafola, who identified herself as the one who locked the door, claimed not to have seen me. This assertion is unfortunately inaccurate based on my timing and observations as I found the security guard present.

My grievances are twofold: 1. The initial call I placed was to highlight the potential of being slightly tardy due to the urgency of the situation. 2. This delay now forces me to go without my business card over the weekend, causing significant inconvenience, only to return on Monday to retrieve it.

I was further disheartened by Ms. Mafola’s evident disinterest and refusal to allow me to explain the gravity of my situation. I encourage you to review security footage to corroborate my claims regarding the timing of my arrival and the door's closure.

I trust that you will take appropriate measures to address this incident and ensure such situations do not reoccur. I await your prompt response and resolution to this matter.

Thank you for your attention to this issue.