Time to take my business elsewhere...

I was on the Gold account and perfectly happy. Kept being called by FNB and urged to upgrade to Premier and after about a year of this I agreed and now I just have issue after issue with my account and cards and the alleged "Premier banking team" is no where to be found. I have phoned, emailed, made contact on social media. Followed up countless times. They don't even seem to mind that I'm wanting to entirely disinvest and move elsewhere. Starting that process soon.