Time to show FNB the back due to shocking and non-***existing service.

A while ago several of our business accounts were frozen by FNB. Needless to say that the online submission of suddenly outstanding documents did not work. Numerous phone calls to FNB were answered with different messages. Eventually the people who can sign the accounts then made it to different branches to have the bloc removed. At one occasion the Executive director and 3 senior managers spent 2 hours at the Brooklyn branch in Pretoria and now 4 weeks later, the accounts are still blocked. Our business banker promised that FNB's KYC department would call us, but 10 days later nobody had called. So now the Executive Director had to spend more than half an hour on the phone to the KYC department and was eventually promised and e-mail to which he was supposed to respond with some documentation. 3 hours later, the promised e-mail has still not arrived and upon a follow-up call, the person that answered had no clue what he was doing end eventually put the phone down. We are a mid-sized NGO and with this issue now dragging on for months, we have landed in a serious cash flow crisis that even threatens salary payments to some of our staff this months. FNB business banking is totally useless and not a single one person at FNB bothered to really help. I guess we now give another of the big banks a chance because I cannot see any business bank being worse than FNB