Time to move on from FNB's incompetence

It seems this is the only platform for FNB to get my queries resolved.

I called the FNB credit card division to query the interest charge on my April statement. I spoke to Kgothatso Ntshanana (***) who by the way was very rude. She advised that the interest charged was for fuel purchases made from my credit card - to my surprise as I have never been charged interest for fuel purchases in 12 years as an FNB client. She insisted that fuel purchases accrue an interest charge. I then asked her to check my March statement in which I have made several fuel purchases but have not been charged interest. She then told me to hold on to which I did for 15 minutes without her coming back on the phone. I then dropped the call as I could not hold on any longer. On the FNB website it states - "Enjoy up to 55 days interest free on purchases made on your straight FNB credit card facility. Purchases do not include cash transactions, traveller's cheque purchases and certain forex transactions."

I have also for the past several months set my automatic credit card payment to full statement balance but with FNB's incompetency takes a minimum payment due to which I then have to MANUALLY transfer the full statement balance.

It is now time for me to get rid of this useless bank and move elsewhere as FNB are not where they used to be.

Good bye FNB!!!