rR
rooibok R

1 reviews | Active since Oct 2016

11 Jun 2019, 11:12

TIME TO CLOSE MY ACCOUNTS AT FNB

Last Wednesday 5th May by broker in the UK purchased R107,858.50 which was forwarded electronically to my account at FNB. Something I do twice a year. Normal transfer time is 24 to 48 hours which means it should have reflected in my account on 6th June or 7th at the latest. The money was still not there yesterday 10th June so today I called forex who said they had not received it and to get my broker in London to forward the proof of payment. I received this and called forex again but they were most unhelpful and told me to send the proof to them by email and hey would investigate and this would take up to 48 hours. The fact that the money was received by FNB on 10th June but may not be credited to my account before 13th June is disgusting. Added to the fact hat they will charge me in excess of R300 "fees" and other charges due to my account now running into deficit does not bother them at all. Nice little money maker for them.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jun 2019, 13:19
Official
Good day Rob Golding, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***.

Regards,
 
Hello Peter Complaints Team 

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