TIME TO CHANGE BANKS

On the 8th Dec 2014 I reported unauthorized transactions on my account . I asked for these transactions to be reversed and stopped!! On the 22nd Dec more monies were taken off my account from the same organization. Clearly FNB had ignored my instruction to stop any further attempts from said company. When I called through to their call center I was advised that the form I sent on the 8th was the incorrect form which is why they did NOTHING!!! NO FEEDBACK. So I was sent the correct form which I sent back to them. Wow they acknowledged this mail and told me the supplier had 30days to respond, which would have been 8th Feb. So when I received no response from them by the 11th Feb I called them once again. I was advised that as the supplier had failed to send the voucher he would send an escalation to which I would receive a response with 48hrs! What a joke really, promises that you cant deliver!. So on the 17th Feb after still NO response I called again. The consultant asked me to resend him all the forms previously sent which he will take to his supervisor and they will resolve the issue. I AM STILL WAITING FOR MY MONIES 2 MONTHS LATER- TIME TO RETHINK WHO I BANK WITH !!!!