Time to bank elsewhere

If there was a negative rating I would give it. I app**** for a limit increase on my credit card and someone clever at FNB decided to upgrade me to a diferent package without my consent. I called in and was assured that the error would be rectified within 5 working days. It's now two weeks later and FNB either makes me wait upwards of 30 minutes on the so called premier banking phone line or their consultants take me from this department to that department with NO ONE SOLVING MY PROBLEM. I am at my wits end and really feel uncared for a loyal csustomer for so many years and are seriously considering my options, this is just not on!!!!