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Shayne M
1 reviews | Active since Jan 2019
30 Jun 2025, 12:57
Time is money!
I have now been communicating with an FNB chat bot for more than an hour. I keep being sent a message to say that Siphesihle is attending to my query and will respond shorty. This has been happening since 12:13 PM as no one before this was able to assist either. The time I have spent waiting to be assisted, is time that I should have spent working to pay my account fees that supposedly include service from the bank. (Chat started at 11:48 AM and has not been responded to at current time 12:57 PM)
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Shayne M's updateReviewer Update
30 Jun 2025, 14:01At 13:42 I received a message on the secure chat to inform me that the person that was supposedly attending to my query had been disconnected. I have now chatted to another person, that cannot assist and I have been transferred back to the Business Desk. I do not even bank with FNB in a private capacity, so I have no idea why I have waited so long in the Private Client Suite. And with in minutes I have been redirected again to the Commercial Chat Suite, and am getting no response, other than please wait...
SM
Shayne M's update30 Jun 2025, 14:01
Reviewer Update
At 13:42 I received a message on the secure chat to inform me that the person that was supposedly attending to my query had been disconnected. I have now chatted to another person, that cannot assist and I have been transferred back to the Business Desk. I do not even bank with FNB in a private capacity, so I have no idea why I have waited so long in the Private Client Suite. And with in minutes I have been redirected again to the Commercial Chat Suite, and am getting no response, other than please wait...