Time for a switch!!!!

So I was retrenched on the 15th May. I contacted fnb regarding my loan I was told to email my documents ans it will be processed. It's almost 3 months later Nelly is still responding. I've sent follow ups no feedback. I recently started working and still no loan insurance kicked in. Instead I'm doubled debited on my first salary. Call in to return the debt I get someone with an attitude and now I must pay R48 to return the double debt fnb made on my account. The guy drops the line and still the debit over hasn't been reversed.

I get a call to be told my debit can't be returned until they investigate what happened with my claim. The same money I'm waiting for is my car insurance payment I've missed for 2 months and need to pay. I'm currently pregnant and without insurance. If something happens while I'm on the road fnb won't be liable yet returning my money isn't a priority to them. I was also told on Wednesday that I didn't submit the right documents. Since then I've sent it 4 times no message, no call and no email. How convenient no contact since my first complaint.