Ticketing system

1.The ticketing system at fnb wonderpark is doing zilch or perhaps the branch is just happy to see lots of clients in the branch but most of those people leave without any help.Its absurd that there were 4.5 consultants working n yet the branch was almost full and then I went to the branch manager (MRS A van Zyl)who said she can't help me and if I can 't wait for an hour to see a consultant then I should come back.I wonder in my day if I have to schedule an hour or more just to be helped at fnb,wonderpark cos it seems like a norm for clients to wait forever.Hopefully this time I don't just get a sorry email from them but some action becauseI'm not the only 1 complaining but perhaps the only 1 writing to complain/voicing the problem<br> <br> 2.If investments accounts give the client a 14 day grace period after maturity, shouldn't their online banking developers include such an option so that we cn conveniently do it on our own since going to the branch is more than fruitless?