Thys Ellis. ***

A Private Banker has been allocated by FNB to look after my portfolio with FNB. I requested in writing to FNB Private banking department to have Tax Certificates for the 2019/20 tax year sent to me by e-mail. My allocated Private Banker referred my request to a subordinate who came back to me with a list of information I had to provide before the Certificates could be issued. These included a request for account pin numbers, which FNB has repeatedly stated in writing they would never request. By implication this now means that FNB is delaying my submission of my Tax Return to SARS. This is the worst service I have yet experienced from FNB over a business relation of more than 35 years.