Thumbs Up, Sello!

Good day FNB

After a stressful and uneventful evening, all hope was not lost.

What started as a good initiative to drive savings in January driven by FNB. We opened up FNB stokvel account between us as members, come December we struggled to withdraw. I called the Contact centre lines from Business Banking, Online Banking Enterprise, Online Banking, Cellphone Banking and many others, after being cut and calls hanging.

I resorted to call in a favour and seek assistance of a friend who works for FNB and listened to my query, without even taking time he asked how we were authorizing, and asked what dial string we were using, he asked me to change dial strings options use my card to register for Cellphone and App, after a few minutes, payments were successfully going through. Please give a shout out to Sello Mathe who helped and managed to save day.