SB
Shanaaz Bray-Parker
1 reviews | Active since Sept 2023
04 Sept 2023, 22:32
Thumbs Down to offline FNB
I am an account holder with FNB. I am offline since Saturday and cannot successfully transact. This is crippling, I am utterly disgusted that there is absolutely no correspondence , no apology, the call centre seems to be non-chalant as well. DO BETTER!!!
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Replies (1)SB
Shanaaz Bray-Parker's updateReviewer Update
08 Sept 2023, 11:52Dear Hello Peter Complaints team
Firstly, I want to thank you for this platform to be able to address and deal with this issue. It really was my last resort as I couldn't trade for days! Since your complaint was posted, I was contacted by their IT Team who called and made sure that I was up and running. Their follow up service was very good, I have received emails that I can use should an issue arise. Their follow up was better than the service I receive at Standard Bank. Thank you FNB, you stepped up and thank you Hello Peter!!
Kind Regards
Shanaaz
Firstly, I want to thank you for this platform to be able to address and deal with this issue. It really was my last resort as I couldn't trade for days! Since your complaint was posted, I was contacted by their IT Team who called and made sure that I was up and running. Their follow up service was very good, I have received emails that I can use should an issue arise. Their follow up was better than the service I receive at Standard Bank. Thank you FNB, you stepped up and thank you Hello Peter!!
Kind Regards
Shanaaz
SB
Shanaaz Bray-Parker's update08 Sept 2023, 11:52
Reviewer Update
Dear Hello Peter Complaints team
Firstly, I want to thank you for this platform to be able to address and deal with this issue. It really was my last resort as I couldn't trade for days! Since your complaint was posted, I was contacted by their IT Team who called and made sure that I was up and running. Their follow up service was very good, I have received emails that I can use should an issue arise. Their follow up was better than the service I receive at Standard Bank. Thank you FNB, you stepped up and thank you Hello Peter!!
Kind Regards
Shanaaz
Firstly, I want to thank you for this platform to be able to address and deal with this issue. It really was my last resort as I couldn't trade for days! Since your complaint was posted, I was contacted by their IT Team who called and made sure that I was up and running. Their follow up service was very good, I have received emails that I can use should an issue arise. Their follow up was better than the service I receive at Standard Bank. Thank you FNB, you stepped up and thank you Hello Peter!!
Kind Regards
Shanaaz