Threw the phone down in my ear

I switched to FNB over the phone.<br> <br> I was given an overdraft quotation, and was told to sign it and send it through to the FNB email address cardoutstandingdocs. I did so.<br> <br> I got phoned a week later, saying that I need to send the agreement.<br> <br> I was then told that cardoutstandingdocs is not correct, and I got another email address to send it to, which is fnbdirect. <br> <br> I called the Premier Banking call centre after I had sent it to confirm that this was correct. They confirmed it was.<br> <br> I phone again this morning to check on the status of this. The Premier Banking call centre sounded very confused about the fnbdirect address, and then the lady then said she wasn't sure, and there are other departments, so she's not sure she can help.<br> <br> When I then demanded that she take my details and check what should be happening, SHE THREW THE PHONE DOWN IN MY EAR.<br> <br> I have the recording of this. Please explain to me, FNB, if you think it is appropriate that your Premier Banking call centre agents refuse to help and simply put down the phone on a difficult client.<br> <br> I want an apology. And I want to be called. I am sick of having to phone you up so you can do your jobs.