Three months and still no card

My platinum card expired IN August. I contacted Fnb requesting a new one before the card had expired. I was told it would take ten working days. It is now three months later and I still don't have a card. I've called them 5 times and each time I'm told that my card will be here by a certain date and each time the day comes and goes and I'm still without a card. The people at the call centre (supposedly for premium customers) have a 'don't care' attitude and each time just say it will be another ten days or two weeks. I honestly don't know what I need to do to get this card anymore. I would cancel it but I'm pretty sure all the banks are going to be the same. Wish we could just keep our money under our mattresses. Anyway, called again today as the card is not delivered again and was told again that it will be two weeks. I should stop calling because each time I do, the deadline is put two weeks later. In the mean time I can't do any online purchases so I guess black Friday is out of the question for me.