Three Month Fight on Account Downgrade

Since 20 July this year, I have been attempting to downgrade my credit card. I have tried various channels, including email, telephone and visiting branches. I have spoken to customer care, the credit card division, consultants and one of your branch managers, to no avail. <br> This morning, I have reached my limit. After spending A LOT of time last week liaising with a manager and the credit card division, I received an email stating, \Kindly be advised that the downgrade was processed as per request and the limit is still the same."<br> However"