Threats Of Having My Accounts Frozen - No Help

So about two months ago, I received an SMS from FNB saying that I need to submit an updated prrof of residence and copy of my ID.<br> I submitted a bill with my name and address on and a copy of my ID. A month later I get the same SMS so I phone FNB - Lebohang Moloi took my call and assured me that he would sort it all out, and that my account would not get frozen. To fastrack it all he asks me to e-mail the documents straight to him which I did.<br> I was assured that it would get sorted out.<br> I have been following up since last week to try find out if everything was indeed sorted out, not getting a response. Today U get an SMS from FNB to state that I have 10 days to submit the documents or my account will be frozen. I phoned FNB again, I was not allowed to speak to anyone but Lebohang regarding the matter. He told me that my documents were not valid as they need a running account/bill.<br> Now, what I keep trying to explain is that I DO NOT HAVE ANY DEBT. I do not recieve bills!!!! I do not have any accounts! I do not own a house! My name is not on the lease agreement!!! Our lease is an informal agreement! He refused to let me speak to a manager. What the hell am I supposed to do now???