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HM
Hilda M

1 reviews | Active since Nov 2019

01 Dec 2023, 10:03

Threatening to suspend my account

I have been told b FNB that my account will be suspended on the 6th of December because they do not have my personal information. That is after been with them for over 13 years.

The message system in App is not working, neither is the one in Online Banking. I have tried to call but after being sent from one agent to another and then being on hold for 10 minutes, I gave up.

I found some online form in my email, with a Save button that is not working, What type of security minded organisation ask for me to email my personal information linked to my bank account?! An why am I not prompted for this information when I log into online banking or my banking app? Do you know how many times I get **** emails and messages of people pretending to be FNB? I expect this to be fixed soonest.

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Replies (2)
HM
Hilda M's update04 Dec 2023, 09:49
Reviewer Update
I am once again required to send my personal information through email. You are constantly reminding me that you will never ask for personal information to be emailed. So you will never do it, until you do it. And then when I'n wary of the emails, you threaten to suspend my account. Why do you also need my payslips when my payroll is paying my salary directly into my bank account? Also, the email is telling me I need to complete a declaration form, but none is attached.
HM
Hilda M's update04 Dec 2023, 15:07
Reviewer Update
I have forwarded my personal information against my better judgment. I am truly disappointed in how little regard FNB has shown in all of this. You were threatening to hold my account hostage until I have done something I've felt very uncomfortable with (and have been warned against by you). Not one phone call from any one at FNB to address my concerns, just threats. I am really disappointed in how all of this has been handled.