1 reviews | Active since Jul 2012
Threatening to deactivate credit card
I was send a email regarding my secondary user on my credit card FICA documentation and was asked to email a copy of his ID to ********** on the 9/4/18 and I sent it immediately because they said card will be deactivated in 15days. Today I got another email reminding me to send it or it will be deactivate in 10days. I send it again but email was returned due to inbox being full. I will not be happy if this card is deactivated and I will not cover the costs to reactive/renew the card!
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***