DK
David K

1 reviews | Active since Sept 2010

23 Apr 2015, 21:31

THREAT TO SUSPEND AFTER SUBMITTING DOCS...

Received sms on 22 April threatening suspension of accounts due to FICA compliance issue.<br> Called number given - had discussion.<br> Emailed [Email Removed] tonight explaining that docs were submitted in December 2014.<br> Complained in mail that our preferred communication method is e-mail, not SMS.<br> <br> Guess what?<br> <br> Mail bounced due to mail box being overloaded.<br> <br> This at a time when FNB sales staff are in a very unprofessional manner trying to gain more business out of me, but that is another topic altogether.<br> <br> I sincerely hope that you do NOT suspend my account, and that a competent and responsible person communicates with me in order to resolve any issues.<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Apr 2015, 09:48
Official
Hello DAVID K,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 672679.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)