This must be the worst service ever

I received an sms to collect my credit card, which I requested to be send to Langebaan, at Vredenburg and take with me a municipal account and my ID. At the same time my wife who received her card via a courier service that insisted on the same documents before delivery was to activate her card which according to the couriers must be done at a branch. Arriving at the branch I get a ticket saying I have to wait 11 minutes. 35 minutes later I finally get called up to collect my card. The assistant, a very rude, arrogant and argumentative young lady then insisted that my wife provide proof of residence. She could apparently not understand that my wife live in the same house as what I do. The account I received from the municipality did not have my full initials on so despite the fact that I had done Fica a number of times before and the adress everything was the same my wife ha dto leave without being assisted. I asked the manager Jaco carstens to please resolve the matter. 20 Minutes later he says that I need to FICA myself and again I proved that I had everything required to do so once more. He said I just have to wait another 20 min. Pathetic service!!