This must be my 6th complaint for the year, what a joke!!!!!!!!

<p>I dont even understand how you as a bank are still in business , you should rather take up a career in ******* as that what you do every day!!!!!After being transfered to several consultants and being on the phone for over 25 min (airtime is expensive just incase you guys did not know) I ended up speaking to Trevor Mslathelwa what an unhelpful consultant he had to put me on hold for 10 min just to find out something he was suppose to be trained in!! My Insurance debit order went off on 12:05 that is the time i got the message at that time i hade R1206 in my account i even got a message to say my insurance went off succesfully R1185 and i had a odd R23 in my account left , I then went to the shops later the afternoon and made a purchase Odd R65 i used the wrong card and was very surprised when the transaction had gonne through as i knew i only had enough money in my account for insurance to go off. Then a few days later i get a message to say that my insurance debit order had bounced and i got charged R100 upaid fee for this WHAT THE HELL!!!!!!!!!!!!!!!!!!!!!!! so now i have unpaid insurance and R100 missing from my account. I phoned to ask for the fee to be reveresed as now i cant pay my insurance as i am R100 short for something that was not my fault and you know what even if it was the case that the purchase went off before the Insurace there was a diffrence of R23 how the hell can you let an insurance payment bounce for R23 yet when you need to take all your stupid pathetically rated account fees you let my account run into minus R200.......I am furious , I am so sick of this pathetic bank and it incompatent staff. I want that R100 fee reversed back into my account as i feel this is not my fault but FNB fault. I have been with you guys for such a long time and this is how you treat customers and you know what i know you do not give a dam as i can hear it when i speak to your staff. Not to mention in the begginning of the year when i had another complaint when one of you consultants put me on hold for 20 min and forgot to press the hold button and could hear how she was having a fat party with her team manager ashley drinking coke what type of business are you running!!!!!!!!!</p>