TM
Thamsanqa M

1 reviews | Active since Dec 2015

29 Dec 2015, 14:56

This man is Amazing!!

My wife and I went to the branch to seek assistance with her deactivated card (Due to exceeded chances to use an ATM machine)<br> <br> We got there and the gentleman was in his office minding his own business. The que cards at the branch are not necessarily clear to inform the client where to go to especially for inquiries (At least that's what I thought/expected we'd need to do)<br> <br> We couldn't see anyone on the floor to advice us and you can imagine the ques at the bank as well.<br> <br> Nonetheless my wife proceeded to his office, and the gentleman left everything he was doing and offered to help. I didn't expect that. He seemed well focused in what he was doing.<br> <br> To say the least, he made the need to use cards almost unnecessary, by literally taking us through other forms of accessing funds from my wife's account. I'm a computer fanatic, and as much as I knew a lot that FNB has to offer, it is through this man that today, I truly believe I only knew probably 10% of its offerings.<br> <br> Withdrawing through Cellphone banking. eWallet you name it

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2023, 21:58
Official
Hello Thami.thomas,

I've received your compliment that you logged. Thank you so much for taking the time to compliment Thabiso Mgandela.

I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan \How can we help you?\"