This is Unacceptable

Good day All On the 17 March 2021 I completed a refund form for my bond cancellations refund with my active bank account details. I than received a confirmation that my refund form has been received the very same day. I than did a follow up today on my matter only to be told that the funds were paid today. FNB paid into an account that was closed in Nov 2020 !!! FNB what is the purpose of filling in a refund form of you clearly did not check ? How do you pay into an account has been closed for 4 months ? Do you not check what you are doing ? I am on the call for 45 mins holding for the manager. I have sent 3 emails to the manager Candice *** and *** and still no response!!! No respect for clients!!

Now its my issue as they cannot reverse the fund and nothing they can do !!!!! What service is this !!!

I WANT MY FUND TODAY

This is Unacceptable