Hellopeter
Share Your Experience
KA
Keegan A

1 reviews | Active since Feb 2021

15 Nov 2024, 10:16

This is the most ridiculous service ever!

This is absolutely ********. I pay these idiots a monthly fee to hold my money. I pay withdrawal fees and a whole lot of other ****. Even my phone contract is with FNB. Now I go to the shops and the card machine says incorrect pin, so I type it again and it says declined. So I check the pin on my app and its says it is correct so I go to the ATM. The ATM says the account is frozen. I phone FNB and they tell me to use secure chat in the app. Now this is not a quick process and usually I have to be referred to multiple departments before anything gets done. It took weeks just to get them to activate my card so I could pay for things online.

Now the guy in the secure chat says I need to submit my proof of residence and a copy of my ID. How the **** do you people think my ID number has changed? You delivered a card here last week so you know exactly where I live! It's a Friday and I have things to pay for NOW! I don't have time to run around scanning documents because you idiots believe I have got a new ID number.

I really am getting annoyed with your service and you unnecessary problems.

0
Replies (5)
KA
Keegan A's update15 Nov 2024, 10:32
Reviewer Update
Now they send me a number to call. I call them and go through all the prompts, eventually I speak to a human and she says hold on. Then my call get gets sent back to the main menu. Where the **** must I send the documents that you idiots already have????? Now they send a message saying it will be resolved in 5 working days. So I will just eat my furniture until I am able to buy food again. If you want the documents (which you already have) then why do you make it so impossible for me to send them?
KA
Keegan A's update15 Nov 2024, 10:34
Reviewer Update
No a new person on secure chat says I must call a different number. How the **** must I send the documents over the phone???????????????????????????
KA
Keegan A's update15 Nov 2024, 10:45
Reviewer Update
I finally have an email address. I have sent the documents. So now you have 2 copies of the exact same thing. If my account is not active in the next hour then I will just close all three of my FNB accounts. I'm sick and tired of this nonsense!
KA
Keegan A's update15 Nov 2024, 11:02
Reviewer Update
So,,, I will hear from them in 5 working days? Do you know that we pay our to hold our money. We don't just give it to you so can give it back to us when it suits you. What do you expect me to do for money until I hear from you? Are you going to pay the interest on the loan I take from another bank while I wait for you to give me my money?
KA
Keegan A's update18 Nov 2024, 11:09
Reviewer Update
It has been 3 days since I sent the documents. This is really pathetic. I can't pay for anything for 3 days now. When are you going to fix my account????????