MR
Mr R

1 reviews | Active since Sept 2011

07 Feb 2015, 06:41

THIS IS RIDICULOUS

i think FNB is reallly goin overboard now,on the 04 Feb i had atleast a R8 on my account and the following day(05 Feb)i received a deposit of R10 000.From that R10 000 i only used upto R1 000 but now according to my online statement im only left with R7 200.<br> Where is the rest of my money,you cant tell me that you charged me close to R2 000 on a Smart Account,thats impossible,please explain and reverse my money before i move to Capitec Bank.I WAN MY MONEY BACK PLEASE.i have been with this bank for over 5 years and this is the kind of treatment that i get.now i need to check my transactions properly because it seems to me as if you've over charging me all this time...<br> PLEASE SORT THIS OUT ASAP.....

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Feb 2015, 08:25
Official
Hello Rweqesm1,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 619750.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)