AT
Anja T
1 reviews | Active since Apr 2018
11 Sept 2019, 14:47
This is not Service
ATM ***** - card was stopped on cellphone banking and the morning when fnb contacted to ask was it my transactions I said no, then told the lady that It was cancelled she said no it wasn't cancelled. They dont want to refund my money back because I haven't "continuously" cancelled my card. I had 20 days to respond and did so because I was not happy and stipulated my case with times, dates and screenshots in detail. They can't find footage because it was StandardBank's ATM and not an FNB ATM to see what actually happened. I have already sent a complaint on HelloPeter as well 7 days ago, I'm still waiting for feedback.
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FNB (First National Bank)'s replyOfficial
11 Sept 2019, 16:22Good day Anja Truter,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply11 Sept 2019, 16:22
Official
Good day Anja Truter,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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