This is NOT RIGHT!!

I went into the FNB Hatfield branch on 12 January 2015 to collect my new Gold Cheque Card as I had a Temporary Card at the time. My new Gold Card was issued by the consultant and I handed my Temporary Card back to the consultant. I was assured that the Temporary Card was cancelled and my new Gold Card was activated. On 13 January 2015 I received an sms to inform me that R500 was withdrawn from my account using the temporary card that I had handed back to FNB Hatfield branch consultant. <br> <br> The card had not been cancelled and was still active on my account. I reported this matter to the ***** department who, after a month of back and forth, informed me that the branch had to deal with it themselves. I met with the Hatfield Branch Manager, Henk Potgieter, and tried to explain the situation to him. He was incredibly rude towards me and told me that this is the first time that he has heard about the matter. <br> <br> I find it shocking that you do not know what is going on in your branch and that you acted so aggressively towards me, a female client of yours. I was promised feedback by now (Monday) but have heard nothing. <br> <br> I am at my wits end and this complaint is my last resort.