This is not how one treats clients

<p>I just phoned FNB to ask if i can apply for one of the devices after being put on hold for a while a lady comes back to me and informes me that FNB changed the name of my bank account and for this reason i can not be helped at all , stunned at her answer i repeat to her what she just said to me to insure that i understand corecctly " so FNB changes my account name and the me as a client suffers as a result from it ?</p> <p>whith wich she simply answers "That is correct" </p> <p>I then asked how to cancel my account and she gave me the name of the department that i should phone no fuss , appology or anything just a simple answer agreeing that FNB causes clients problems . </p> <p>thank you very much for your service Nioneel from FNB you mad changing banks very easy i will also be moving the business account and my parets investment accounts this is not how clients should be treated.</p>