THIS IS NOT CUSTOMER SERVICE

I went online to find the contact number of FNB in Sandton City. I used to have a personal banker who I dealt with for many years who is longer with FNB. Having done a search on the website for the Sandton branch number, called the number and went through to a call centre who advised that Sandton City no longer takes calls! So I've gone from personal banking to no customer service at a branch that I have banked with for 34 years! I was then told that only Sandton does not take calls so I again went on the website and found the Morningside branch number, so I called only to realise it's the same number and this call centre agent told me that ALL branches are directed through a call centre now and that all requests go through the call centre and the branch will be in contact with me after 24 hours or that I must go to the bank myself! Why is this not stated on the website? I do not bank with FNB to go stand in queues!! This system is ridiculous! I was enquiring about opening a safety deposit box and an account for my daughter but NOW i'm looking at moving all my accounts to another bank if I can't even communicate with MY BRANCH directly and have to go through call centres!