THIS is how much FNB cares....

If I could give minus ratings I would. FNB service is the worst I have experienced with any organization ever!!! Firstly let me just state I have been a loyal customer of FNB for over 30 years!!! We are currently living in the USA and were evacuated from our home town last week due to hurricane Florence. In the chaos, I managed to loose my online logon credentials and I urgently needed access to my bank account. NO PROBLEM - I called the helpdesk before 6am US time. Well, I was met with a lady who was a disgrace and her attitude was appalling - she needed to ask me security questions to validate who I was; and because the system did not generate any questions, she decided to construct her own - What is your current exact bank balance - What was the exact amount of the last deposit made into your account. Needless to say, not going into my bank account every day and not getting my salary deposited monthly anymore - I failed the security questions. I was then sent a form I had to fill in (or go into an FNB branch - seriously????). My husband had to get it printed out at the hotel reception. In addition I had to supply numerous documentation evidence, which was a stretch - remember we were EVACUATED DUE TO A HURRICANE. Needless to say, I managed to scrounge this together and sent it through on Friday morning before 8am - I have yet to receive any sort of acknowledgement even after I stated we had an emergency situation. It is now Wednesday. I still do not have access to my account and have received 0 follow up. I have logged a complaint online and nobody responds so here I am now making a public disclaimer to let everyone know how much FNB "cares" about customers in bad situations. I am appalled - not the first ****ty experience with FNB whilst in the US. CAN ANYONE OUT THERE PLEASE ASSIST ME - I am beyond desperate now....