This is getting tedious

This is a follow up complaint for reference ***NF. A FNB complaints consultant called me on the 17th of May 2023 at 15:33, the lady said as per Capitec the proof of funds I submitted are not legit when I asked her how Capitec concluded that she said she isn’t sure but the investigator will communicate that with me by COB. Til date the investigator hasn’t made contact with me, even after I sent an email asking the investigator to clarify the feedback they received from Capitec.

I’m basically losing R27760.00, I did everything that was required or requested by my client so why am I being crucified for their actions? I am not just losing the above mentioned funds, on top of that I’m unable to do business because my account is temporarily placed on hold.

As per the complaints consultant my account was reported by the same client, which confuses me even more because as per the investigator my client received funds that are alleged proceeds of *****. I need this to be resolved urgently, I have workers that rely on my business to put food on their family’s table. This is affecting us tremendously, I’ve been dealing with this since the 24th of April 2023 so you can just imagine. Almost a FULL month of basically no business whereas I was promised the issue will be resolved in 7-10days I also have a service agreement for that job I rendered for the client.