this is completely poor service

I went to the fnb woodbridge to close my account with them and they had issues in closing it as they are telling me i am under debt review which i am not, then last time i was under debt review was in 2012. The lady there told me she would phone me back which she didnt her name is priscilla mabena today i finally got hold of her after a week she said that she would phone me back today which till now nothing. ****ing poor service i want my account closed immediately i will not be held accountable for any fees as from last friday this is really pathetic i had the same **** when i closed my account before so take some advice and update you systems (client info) this is now the second time this has happend when i want to close my account maybe this is for the best just reminds me that this was a great move in changing my bank will never go back to fnb.