This is a marketing ****!

I have looked at my ebucks earning and is was not calculated correctly and I am constantly having problems with you guys not calculating it correctly. My points for July was also not corrected and I was told it would be corrected and to date nothing done. Then my points I received this month is not correct. I would like a call from the head of department today as I will also be going to the ombudsman should this not be rectified accordingly.The last complaint I put on this website was not even acknowledged and should I not receive feedback asap I will be taking this further. I can only imagine all the other customers who is being mislead. The call centre is an absolute nightmare to speak to and they dont know anything about first call resolution. Awaiting a response!