This is a JOKE!!!!

Looks like i'm back to complain about FNB. I had a gold cheque account and got monthly Ebucks, i moved over to a platinium card and now i dont qualify for ebucks. Firstly i had a legal case with FNB because they would not pay out my Retrenchement policy, because of this my credit name has gone to the dogs. The policy was eventally paid out because i got my lawyers involved to assist because FNB would not take the time to assist me. Claim was made in July 2014 I was paid out End Jan 2015. WOW. Now your call center agent tells me the following in order for me to qualify for ebucks. You need to have a good paying Record, Excuse me i had a brilliant record for 11 years until FNB decided not to assist me with my retrenchment policy when i claimed for it. By the way i actually caught up all my Payments!!!! 2ndly its said i need R15000.00 up for me to qualify for Ebucks, Umm please have a look you will see a total of R18600.00 gets paid to me in total for each month. 3rdly I need to use online banking, buy electricity ect to qualify for ebucks... Is this a joke?? Before i was retrenched my Ebucks were active now apparently i don't qualify for ebucks?? where is my other EBUCKS point then??