This Call Centre is NOT Customer Centric nor Competent

<p>Being made to feel like a ******** for wanting to order a replacement for a card expiring in December, because I called in November, I was unceremoniously told to "go away" by someone who obviously had a problem talking to me because I am White. Indeed while on the line to me I could clearly hear her making fun of me to her fellow workers. In the continuous vein of grandstanding, she shouted at me that my card would automatically come to me in December and insinuated that I was bothering her. Now in December, when calling the Call Centre and spending 45 minutes on the phone with four people, being told to call a courier company that told me they had no idea what FNB was talking about and recalling FNB, I have discovered that they do not know which Courier Company they have sent my card to but will find out and get back to me. I have been left in no uncertain mind that I am bothering FNB, that I have no right to ask for my card before the end of December, even though I need it for my holiday, and that at a push if I paid another R130 they can expedite a card delivery. In this day and age of competition, FNB are certainly resting on laurels created by people who no longer work there. </p>