JD
Joanna Douglas-Smith
1 reviews | Active since Oct 2020
04 Nov 2020, 09:32
This bank is not user friendly
Wow this bank amazes me with its incredibly poor service and complicated customer service. I am a new customer and now my profile is once again blocked however I was using the password that I had written down. What is the point of having an app when everything requires you to go onto the branch? On Saturday I spent 3 hours plus waiting in the queue at the branch to get my account unfrozen. I am actually sorry I switched over but the thought of changing all my debit orders again just makes me tired. Guys my list of problems with you is very long.
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Joanna Douglas-Smith's updateReviewer Update
05 Nov 2020, 09:20Tarryn contacted me regarding how I am blocked on my online app, this app is terrible and not user friendly at all. Please learn from Capitec because they really do have simple banking and I would bank with them forever if they increased their value ads. The app is not blocked at all and it turns out that my card is blocked and now I can not make online purchases. When I call in no one really seems to understand what my issue is and they keep referring me to the branch. The branch makes you wait outside for 3 hours and inside there is still another waiting period of 1-hour plus. It is always busy and I noted that not all the consultant desks were operational. I will begrudgingly remain a client but if I had an option to move back to Capitec I would, they not perfect but at least they easy to deal with. FYI I have lost 2 days at work because of this, if I were a bank I would ensure that my website and customer service portals were user friendly.
JD
Joanna Douglas-Smith's update05 Nov 2020, 09:20
Reviewer Update
Tarryn contacted me regarding how I am blocked on my online app, this app is terrible and not user friendly at all. Please learn from Capitec because they really do have simple banking and I would bank with them forever if they increased their value ads. The app is not blocked at all and it turns out that my card is blocked and now I can not make online purchases. When I call in no one really seems to understand what my issue is and they keep referring me to the branch. The branch makes you wait outside for 3 hours and inside there is still another waiting period of 1-hour plus. It is always busy and I noted that not all the consultant desks were operational. I will begrudgingly remain a client but if I had an option to move back to Capitec I would, they not perfect but at least they easy to deal with. FYI I have lost 2 days at work because of this, if I were a bank I would ensure that my website and customer service portals were user friendly.