This bank is Bad for business

I try my best to be positive about this bank & everytime i am convinced that they're improving on customer service it just turns out to be not the case. I have been patient & tolerant for 3 months in the process of trying to recover funds that were ****m3d from me. Last week Wednesday i finally received an email from the lead investigator Boitumelo Mogane confirming the secure of my funds & sent an indemnity.. Fine, i signed & returned it within a few minutes. Following decided to follow up as to when will my money be in my account & i was told Thursday 2 to 3 working days. Now it's Monday the 18th of March the 3rd working day & i decided to follow up since the business day is coming to an end only to be told that refund request was done on Friday so today is the 1st working day "IMAGINE!!! ". This just goes to show the level that of which they don't care about their customers let alone improving customer service. As a business man on my end i made commitments to my service provider & suppliers that i would settle invoices due & now because of the incompetency of this bank I'm going to come across as an unreliable person. FNB is not good for business, I'm definitely closing all my accounts with this bank.