AM
Afrodiet M
1 reviews | Active since Jun 2019
13 Jun 2019, 11:50
Third time writing here I need to have my card unblocked because I need to use it
I am still waiting for a phone call from FNB and this is my 3rd time in an attempt to get the service. My card still not unblocked and no email to assure me atleast that something is being done about it. I have tried calling the forex line and no one answers. I was on hold for 30 minutes and no rep answered the phone
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
13 Jun 2019, 13:59Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply13 Jun 2019, 13:59
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
AM
Afrodiet M's updateReviewer Update
13 Jun 2019, 14:08That customer service number you have there is not helping me. They still transfer me to Forex department which does not answer phone calls. I need someone to call me from Forex and tell me what is going on with my issue. The 48 hours has been and gone already since friday last week.
Please stop giving me reference numbers because last time you gave me they phoned me and told me that forex department was going to call me end of day yesterday and till now. No phone call or email response from them.
Tell your forex department people to answer their phones.
Please stop giving me reference numbers because last time you gave me they phoned me and told me that forex department was going to call me end of day yesterday and till now. No phone call or email response from them.
Tell your forex department people to answer their phones.
AM
Afrodiet M's update13 Jun 2019, 14:08
Reviewer Update
That customer service number you have there is not helping me. They still transfer me to Forex department which does not answer phone calls. I need someone to call me from Forex and tell me what is going on with my issue. The 48 hours has been and gone already since friday last week.
Please stop giving me reference numbers because last time you gave me they phoned me and told me that forex department was going to call me end of day yesterday and till now. No phone call or email response from them.
Tell your forex department people to answer their phones.
Please stop giving me reference numbers because last time you gave me they phoned me and told me that forex department was going to call me end of day yesterday and till now. No phone call or email response from them.
Tell your forex department people to answer their phones.