1 reviews | Active since Aug 2009
THIRD time lucky?
This is my THIRD trip to the bank trying to get what should have been a simple xfer done.
1st trip....cellphone app couldn't verify swift code. All contacts numbers and branch closed due to Womans Day.
2nd trip Went into the branch the next day to do the xfer. The consultant assured me that according to the quote the system gave us, that would be the full charge.
3rd trip....Received an sms this morning saying that I had insusuffcient funds for the xfer and therefore had to go into the branch again to deposit because there's no deposit atms nearby!!!?
Good day Jonathan,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Jonathan,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)