third party claim not finalised

This serves as a formal complaint , I am unhappy and frustrated with the level of incompetence I am getting from FNB Insurance regarding a 3rd party claim that was logged for my car.<br> It's has been more than three months since this claim was logged and the matter is still not finalised. FNB prides it self in being the best financial institution but the service I am getting is horrific for lack of a better word.<br> I am driving a car that has a huge dent because one of your client's that pays you insurance on a monthly basis bumped my car . she has followed up on this matter on countless occasion but her efforts are not materialising .<br> I has come to a point where I can not take this I need the claim to be finalised and for my car to be fixed, I am being unconvinced because of someone in FNB is not doing what their getting paid for.<br> I need this matter to be resolved and finalised in 24 hours!!! <br>