Third party accident claim

I was involved in a car accident on 15 June, and the individual who collided with me submitted a third-party claim through their insurance (FNB). I provided all the required documentation and repair quotes within a week of the incident.

Unfortunately, to date, I have received no meaningful update regarding the progress of the claim. I was advised that the matter is being handled by your attorney, Neil Govender, but despite numerous attempts, my emails and calls have gone unanswered. I was also assisted initially by Ruby Diphoko from FNB, and I understand that Kudzai Matsika has been assigned to my case from Neil Govender Attorneys.

This situation is extremely frustrating as I have now been without a car for over three weeks, with no clear indication of when the repairs will be approved or even assessed. I have been informed that only once Neil Govender completes the assessment will FNB proceed with payment or repairs, but the time it is taking is unreasonable.

I would appreciate your urgent intervention to expedite this matter. Waiting an indefinite period for both the claim assessment and subsequent repairs could leave me without transport for months, which is simply not acceptable.