Third part delay by FNB

Third party claim delay I had an accident on the 17 of August in the freeway, fast lane , whereby the FNB insurer driver dead break without any obstruction in front of him. Due to the time and distance I couldn’t stop in time , I bumped to him at the back, the accident was unavoidable as there was a barrier on the right hand side and I couldn’t change lane as I already reduced the speed and the other cars on lane three were moving fast. When the accident happened, there were two officers driving on lane 1 who witnessed the accident happening.

The driver apologies and said he will give me his insurance details to claim as a third party.

FNB has referred my claim to Neil Govender attorneys and I kept being told the claim will be finalised soon.

After I made a complaint the lawayer was able to finalise the report on his side and forwarded it to FNB on the 13th of October and today is the 18th and FNB hasn’t yet given feedback to him so he can update me also, I have a written off car that is standing without knowing what to do with it.

The delay is affecting me emotionally and financially as I’m required to rent a car and paying around 8000 monthly with the money that I don’t have. It’s frustrating that you cover your client for third liability but when it comes to paying you run around.

Can someone at FNB send the feedback to the lawyers so I will also know the outcomes of the report because now I’m just blank and frustrated