Third attempt and still unlucky

Item: FNB (First National Bank)
Rating: 1

I came to FNB Pincrest for service and the Bank manager Ravin Singh put me on the phone to the call centre. The lady helped me for 2 minutes then put me on hold for 12 minutes. I waited patiently while the staff started packing up their computers and locking up. The staff were unwilling to help and neither was the call centre lady named Portia . who is supposed to help me if FNB can't help. Im sick of this bank and i cant believe what pathetic service you give. But you call yourselvrs "First Rand ". Maybe you should change your name to "No Rand"because you are good for nothing. This was my third and last attempt.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

08 Dec 2017, 09:56

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Formal complaints has been logged on your behalf and has been routed to the relevant departments for investigation and resolution. I have requested that feedback be provided.

The branch complaint reference number is ***NF.

The contact centre complaint reference number is ***.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply08 Dec 2017, 09:56

Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Formal complaints has been logged on your behalf and has been routed to the relevant departments for investigation and resolution. I have requested that feedback be provided.

The branch complaint reference number is ***NF.

The contact centre complaint reference number is ***.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

's updateReviewer Update

11 Dec 2017, 06:25

A young lady called me , who was already bias in the first line of the phone call. She told me she had spoken to her colleague in the branch would like to know what the problem was. She was not eager at all to assist me i could hear it in her voice. I asked her to call me back at and she just disregarded me and told me that i filed a high profile complaint,can she please put that she has responded. I still havent received help. Why does FNB have employees when you need help they just point you to the computer or the phone where you won't get any assistance?

's update11 Dec 2017, 06:25

Reviewer Update