third attempt, after this Ombudsman

This is my third complaint, trying to get my money back which you deducted twice. The following reference numbers I received ***NF and ***NF. Both occasions two ladies contacted me and promised to have the double fee of R110 reversed as I was charged twice for the same debit order. My first complaint was on the 3rd of Feb. This will be my last complaint then I'm referring it to the ombudsman because if you've done it to me then I am 100% sure that you are *******ly claiming double fees from other clients. It's ********* and is just plain **********