Think twice before changing to FNB

So after a lifetime with Bank A and many problems over the years I decided to make the move to FNB. The adds promise a smooth transition and help transferring debit orders... Let me tell you non of that is true. It took a week before I recieved the debit card for my account that has linked benefits at a higher cost of course. Some of them are a creditcard and Ebucks. Today I decided it is time for me to figure out what is going on with the cards I am waiting for. The App has a chat option so I try that. In the chat it has a card delivery option and I go ahead. Three attempts later with the person on the other end just stopping replies and ending the chat I am now in the fourth for 6 hours and have not received a single answer. So I go to the bank the, the bank calls the card deviation and gets cut of three times, I believe after being on hold for 20min each time. She then proceeds to call another number and they just say they want 3 months bank statements. This is the stuff I had with me when I went to open the account. I was never asked to submit them. I am loosing out on the benefits I was promised thus its costing me more than I am getting out of it. If I knew I was going to have a hassle from the get go I would have never changed banks. In fact I am considering changing back if not sorted by Tuesday. Customer care is appalling as can be seen by the response rate to complaints on this site.