DJ
Dean J

1 reviews | Active since Oct 2015

24 Jun 2016, 07:47

Think twice about opening a Business Account at FNB!!!

<p>I had 3k taken from my business by ********** and was offered no protection at all from the bank. They were totally inefficient in dealing with my problem. Not one of them ever called me or gave me feedback within a week of this ongoing saga. When you speak to some of the call centre people you would swear that they are the client and you were the customer service agent. No more respect for customer service!!! They also pass around from department to department without being able to give you satifactory answers. You are also not able to speak to a manager or supervisor...what has happened to making us as customers being made to feel important!</p> <p> </p> <p>I am seriously considering closing my account with FNB!!! I have been long standing client of Nedbank and I must say when i have a problem there is a realtionship manager who deals with my query!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Jun 2016, 08:42
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 947984.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)