TS
Tiaan S

1 reviews | Active since May 2014

14 Jun 2017, 20:35

Think before you Switch!

<p>It sometimes amazes me how FNB can criticism their opponent but they do exactly the same. So I have chosen not be a Steve and I have SWITCHED to FNB, I have done so last week Tuesday already, and I have notify my Bank that I am closing my account and move over to a Better bank that understand my needs, A bank that care for you, A personal banker 24/7 who you can call.</p> <p>Yet I am still waiting for my card, my account is open, I can’t go and collect it at the bank, no they need to deliver it to you. Keep in mind, this was last week Tuesday I closed my account on Wednesday last week, moved all my money to the new FNB account, that I have no access to, can’t buy bread or milk, can’t through in petrol because I have no card yet.</p> <p>It’s been a week already and I am still waiting for my Personal banker to contact me. This is very sad for me, I have moved to a bank, were I have no Service, No personality and just don’t care.</p> <p>The reply on this message will be as follow:<br />We are truly sorry for any inconvenience bad for your bad experience, we strive to a better service. Or something like that.</p> <p>They will not deliver bread or milk to your house, or a can petrol, no Sorry must do, because sorry fix everything these days. They are not the ones that need to go and borrow money because your money is stuck in their bank and you have no access to it.</p> <p>So before you switch make sure you choose wise. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jun 2017, 09:24
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)